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Product information

During PROMOTIONS, SALE or HIGH SEASON it is possible that your order may have a longer delivery time than usual.

The companies in charge of shipping and returns are CorreosExpress, Correos, UPS and DHL.

Delivery address

The delivery of the order will be made to the address you have specified during the purchase process on the Web. The carrier will send you a text message indicating an approximate delivery time, which you will also be able to modify. Once the package is going to be delivered, if you are absent, the courier will try to reach you by phone. If he is unsuccessful, he will leave a notice in a visible place (front door, mailbox, etc.) with a contact telephone number for you to request a new delivery. The second delivery will be made on the date agreed upon by telephone. In the event that delivery cannot be made during this second attempt, the package will be deposited at the agency until a new delivery date is agreed upon.

In the event that 15 days after your order is available for delivery, and the order has not been delivered for reasons not attributable to us, the courier service will return the package to us. As a consequence of the re-delivery of the package, the customer will have to pay again the amount of the shipping costs. for us to resend the package to your address. If you request a refund because you do not want to pay them again, the total amount will be credited on a gift card. for the time that the goods have been stopped.

If there is an error in the address or if you have any questions, please contact us.you can contact us through contact@THE-ARE.com or through our Customer Service channels indicated below.

Package delivery times

Spain:

Deliveries are made between 24 and 72 hours (working days) with a cost of 5,95€. We try to ensure that our service is the best and that delivery times are met at all times, so below is a table with more information (which is met under normal conditions):

	Orders before 18h	Orders after 18h
Monday to Thursday	Delivery in 24/48 hours	Delivery on Monday
Friday	Delivery Monday or Tuesday	Delivery Tuesday or Wednesday
Saturday and Sunday	Delivery Tuesday or Wednesday	Delivery Tuesday or Wednesday

* No deliveries are made on Saturdays and Sundays. It may be that in busy times such as Christmas, our carrier reinforces the service and deliveries also on Saturdays, but will have an extra cost to be paid by the customer. But they will have an extra cost to be paid by the customer (Ask us through any of the Customer Service channels below).

*When the order has been placed with a promotion (free shipping, discounts, Black Friday, sales, etc.), or it is a period of high sales.shipping may take longer than the time indicated in the table above..

*Orders to the Canary Islands may be delayed a little longer than usual if they are stopped at customs. This is something that occurs randomly and is totally beyond our control. THE-ARE.

As we are continuously sewing garments and our workshop is not very big, in very exceptional occasions, the delivery may be delayed because the garments are not ready to be sewn on the scheduled date. In that case, we will contact you to confirm the exact date.

If you have made a pre-order purchase, check the indications of that product to know what will be the delivery date.

Western Europe and USA:

Shipments take between 3-7 days. Starting from the day after the order is placed.
Cost: calculated at checkout, as it depends on the country of destination.

Rest of the world:

Please consult us.

*When an order is refused on delivery and it is returned to our warehouse, we will never refund the shipping price, regardless of whether or not the shipment was free of charge.

*In shipments outside the European Union or Canary Islands, we do not take charge of the payment of customs, tariffs, or any other tax. These must be paid by the final customer. If the order is returned to us for not having been accepted, we will deduct the charge from the return of the package.

Where are the garments made from the-are?

We are very proud to be able to design, develop and manufacture in our workshop in Valencia, Spain. The city where we were born.From there our garments are designed and produced and our packages are shipped all over the world!

All our designs start from scratch: an idea. The garments are inspired by you, by you. When designing our clothes we think about what you are going to do, where you are going to go, how you are going to have fun, how you are going to fall in love... and we make the clothes so that you always wear the latest trends, comfortable and beautiful!

Can I find the-are in a physical store?

Yes!! We are very excited to open our first store in Valencia at C/Grabador Esteve, 9 (1 minute from the center of Valencia).

On MAY 17, 2018 we opened our store in Madrid, in C/Hermosilla, 32 (in the Barrio de Salamanca).

As you ask us if we will open in more cities you encourage us more and more to do so. We ask you to be patient because we hope to do it soon. We are already thinking about what will be the next opening!

In which countries can you buy online?

All orders are shipped from our workshop in Valencia, Spain. Our main destinations are Spain, Portugal, France, Italy, Germany and UK. But you can order the-are from anywhere in the world.

If you are from a corner of the world that does not appear in this list, please contact us to find out how to do it :)

Shipping to Peninsula costs 5,95€, but if your purchase exceeds 59€ then you will get FREE shipping.
If your order will be delivered to another part of the world, ask us about the cost.

How many languages can I navigate in?

The navigation languages of the-are.com are: Spanish and English. We will be adding more languages as we grow. Right now we are working on translating our store to French and Italian.

In which languages can I request customer service?

Currently, our customer service covers the following languages: Spanish, English, French and Italian.

Are the prices of the online store and the physical points of sale the same?

Yes, but if there is any difference between the prices shown on the Web, and those marked on the labels of the garments, the correct price will always be the one on the labels.

Will we restock items marked "out of stock"?

If an item is out of stock, you can ask us to let you know when we will restock it. It's very easy: just leave your email address in the box that says "let me know when it is available", inside the product you want. In case it is available again, we will send you an e-mail informing you. If there is no more stock, we will remove it from the web.

Will I receive the same product I see in the picture?

Yes, except for those products with handmade processes in which there could be a slight difference in the finish.

Is it possible to receive periodical information in my e-mail with the latest news and offers from the-are?

Can I unsubscribe from the the-are?

Yes, you can unsubscribe by clicking on the link at the end of each Newsletter, after which you must enter your e-mail address and click on "UNSUBSCRIBE".

*Please note that the Newsletter unsubscription process can take up to 48 hours after the request.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the section My account > Forgotten your password? Fill in the fields and you will receive a new password.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the section My account > Forgot your password? Fill in the fields and you will receive a new password.

How can I be sure that I have made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you don't receive it, check your spam folder. If you don't find it in your spam folder, please contact us through our online chat, by email at contact@the-are.com or by phone +34 684 251 093(from Monday to Friday, from 11:00 to 20:00).

Can I know the status of my order?

Yes, go to the "Orders placed" section of "Your Account" and you will be able to see the status of your order in real time.

If you have placed the order as a guest, you can check the status of your order and manage it from the confirmation email.

Can I cancel my order?

Yes, you can cancel your orderby contacting our Customer Service department by chat, by email or by phone.contact@the-are.com or by calling +34 684 251 093 (from Monday to Friday, from 11:00 to 20:00)as long as the preparation process has not started or has already left our facilities.

You will have to tell us the name and surname from which the order was placed, e-mail, order number and the reason why you want to cancel the order.

What should I do if I receive a defective item?

the-are.com only sells items in perfect condition, so if exceptionally, you receive a garment with a defect, please contact our Customer Service department by chat, by email contact@the-are.com or by calling +34 684 251 093 (Monday to Friday, from 11:00 to 20:00) to offer you the best solution.

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, we will solve it quickly. Contact our Customer Service department by chat, by email or by phone. contact@the-are.com or by calling +34 684 251 093 (Monday to Friday, from 11:00 to 20:00), so we can show you the steps.

Is my personal information confidential?

All the information you share with us is kept private and confidential with the-are for the development, fulfillment and execution of the purchase contract, to attend your requests and to provide you with information about the products. See all the details in our Privacy Policy.

How can I contact the Customer Service Department?

You can send us your questions or comments through the contact form available on our website, our chat, phone +34 684 251 093 (Monday to Friday, from 11:00 to 20:00), or by sending an e-mail to contact@the-are.com.

Do I have to register to buy online?

At the-are.com it is possible to make a purchase through the web as a guest, without the need to create a user account in the online store.

From the-are.com we recommend you to have a user account, since it will facilitate the purchase as you will be able to save an address book, your favorite stores and your payment details. In addition, you will have a history of orders, returns and invoices.

Can I place an order by phone?

Yes, you should call us at our customer service number +34 684 251 093.(from Monday to Friday, from 11:00 to 20:00).

Can I order cash on delivery?

If you can only pay cash on delivery, please contact our Customer Service Department.by chat, by email contact@the-are.com or by calling +34 684 251 093 (from Monday to Friday, from 11:00 to 20:00)to place your order.