How long do I have to make an exchange or return?
You have 14 calendar days to request an exchange or return from the day you receive it. And a total of 20 calendar days from the day you receive it, for it to reach our facilities. In case it is a store pickup, the 14 calendar days begin to count when we notify you that the order arrived at the store.
If the return is not requested within 14 days or if it does not reach us within 20 days from the day you received your order, it will be rejected and you will have to pay the shipping costs for us to send it back to you, or send us to your transport company, prior notice and authorization from us..
To approve the return we will check that the product(s) is (are) in perfect condition, in its original box, unused, no signs of use, no odors, unwashed and with their labels.
*Combo items that are purchased together, such as the bath, must be returned together.
*In 2x1 promotions, the money back will be made as long as they are returned. both garments new, unworn and with their tags.
*In promotions in which we give free complementsIn promotions in which we give away accessories, we will refund the money as long as the accessories are included.
How do I make an exchange?
At the moment, we only accept requests for size changes directly at Spain and Portugalexcluding the Canary Islands.
Size change: access our platform by clicking here and follow the steps (If a garment has been purchased with a sale or promotion price and you want to make an exchange, the initial price of the purchase will be respected, and vice versa).
Exchange for another garment: access our platform by clicking here and follow the steps. As soon as we receive the returned garment, we will check that it is correct and we will send you the new garment as soon as possible so that you have it as soon as possible. Remember: If you exchange the garment for another of lesser value, the difference in price will be paid through a gift card to redeem in our store.
The first exchange is free of charge.
How do I make a return?
- Include inside the package a note with your order number so we can identify it (The number starts with: #R).
- Put the garments to be returned back into your THE-ARE box and wrap the box in a closed bag or tightly closed wrapping so that it is protected from being opened during transport.
- Follow the steps in our returns portal.
Prices and options:
- Iberian Peninsula (Spain and Portugal (not islands)):
- Request pick up at home or at work - 7,95€
- Drop off at a post office with THE-ARE label - 4,75€
- Ship the items on your own - The charge is at your expense.
- Go to our physical stores (NOT at our El Corte Inglés points of sale). Free
- Balearic Islands:
- Delivered to a post office with THE-ARE label - 5,50€
- Ship the items on your own - The charge is at your expense.
- European Union (Not Iberian Peninsula):
- Ship items on your own: The charge is on your account.
- Deliver to a pick-up point: Access our platform by clicking on here and follow the steps.
- Zone 1: France, Italy, Germany, Belgium, Netherlands, Luxemburg, Austria, Ireland and Netherlands - from 16,5€
- Zone 2: Denmark, Finland, Sweden, Greece, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic and Romania - from from 19,0€
- Canary Islands:
- Ship items on your own: The charge is on your account. Access our platform by clicking here and follow the steps that appear inside.
To make a return from the Canary Islands, you must send the package from the National Post Office and send the package by registered mail.
To avoid paying customs, duties and any other amount in our country and that we deduct that amount from the return, since we do not assume any amount, it is best to declare a maximum order value of 2€ when you are going to send it even if the order costs more.
If you are sending a package that weighs more than 2kg, it is better to make two shipments, as this will avoid being stopped at customs and ask us to pay duties on delivery and then we will deduct it from the refund.
If you choose this option, you are responsible for the return shipping costs and the shipping method. Please send the package with the return to our facilities at the following address
THE-ARE
C/ Alaun 9
50197 Plataforma Logística, Zaragoza
Spain
- Rest of the world:
- Send through our carrierPlease include a note inside the package with your order number so that we can identify it (The number starts with #R). Put the garments to be returned back in your THE-ARE box and wrap the box in a closed bag or tightly closed wrapping so that it is protected from being opened during transport. Access our platform by clicking here and follow the steps.
- Send the articles on your own: The charge is on your account. Access our platform by clicking here and follow the steps.
To make a return on your own, you have to send the package from the national post office in your country and send the package by registered mail.
To avoid paying customsduties and any other amount and we will deduct that amount from the refund, since we do not assume any amount, it is best that you declare a maximum order value of 2$ when you are going to send it even if the order costs more. If you are sending a package that weighs more than 2kg, it is better to make two shipments, as this will avoid being stopped at customs and ask us to pay duties on delivery and then we will deduct it from the return. If you choose this option, you are responsible for the return shipping costs and the shipping method. Please send the package with the return to our facilities at the following address:
THE-ARE
C/ Alaun 9
50197 Plataforma Logística, Zaragoza
Spain
Do you return the money?
Yes, after approving the return (the items must be in perfect condition), you will receive a confirmation email indicating the amount. And it will be made in the same payment method in which the purchase was made or with a gift card without expiration date. As you have chosen. We only reimburse the cost of the products, never the shipping costs. In the event that we reject your return for items that are not in perfect condition or are out of time, you will receive an email indicating it.
If in a maximum of 14 days, after having received the return confirmation from us, you still do not have the refund in your account, please contact your bank.
Remember that this return and exchange policy is only for orders placed online. Orders purchased in store and/or at El Corte Inglés, have their own policies. Policies duly indicated in each of the points of sale.
How long does it take for a refund to appear in my bank?
We process returns within a maximum of 5 calendar days from the time we receive them in our warehouse. It usually takes between 5-14 business days for you to receive your refund. It depends on your bank.
What can't I return? Can I return accessories or add-ons?
Any accessory or complement (jewelry, belts, headbands, scarves, hats, bags, etc.) that appears on the website, even if it is not in the accessories section, and/or any customized or made-to-measure garment cannot be exchanged or returned.
Can I exchange or return a garment won in a sweepstakes?
No, sorry!
