VELVET CAPE · BURGUNDY

The delivery of the order will be made to the address you have specified during the purchase process on the Web. The carrier will send you a text message indicating an approximate delivery time, which you will also be able to modify. Once the package is going to be delivered, if you are absent, the courier will try to reach you by phone. If he is unsuccessful, he will leave a notice in a visible place (front door, mailbox, etc.) with a contact telephone number for you to request a new delivery. The second delivery will be made on the date agreed upon by telephone. In the event that delivery cannot be made during this second attempt, the package will be deposited at the agency until a new delivery date is agreed upon.

In the event that 15 days after your order is available for delivery, and the order has not been delivered for reasons not attributable to us, the courier service will return the package to us. As a consequence of the re-delivery of the package, the customer will have to pay again the amount of the shipping costs. for us to resend the package to your address. If you request a refund because you do not want to pay them again, the total amount will be credited on a gift card. for the time that the goods have been stopped.

If there is any error in the address or you have any questionsyou can contact us through contact@the-are.com or through our Customer Service channels indicated below.

Spain:

Deliveries are made between 24 and 72 hours (working days) with a cost of 5,95€. We try to ensure that our service is the best and that delivery times are met at all times, so we attach below a table with more information (which is met under normal conditions):

* No deliveries are made on Saturdays and Sundays. It may be that in busy times such as Christmas, our carrier reinforces the service and deliveries also on Saturdays, but will have an extra cost to be paid by the customer. But they will have an extra cost to be paid by the customer (Ask us through any of the Customer Service channels listed below).

*When the order has been placed with a promotion (free shipping, discounts, Black Friday, sales, etc.), or it is a period of high sales. shipping may take longer than the time indicated in the table above..

*Orders to the Canary Islands may be delayed a little longer than usual if they are stopped at customs. This is a random occurrence and is totally unrelated to THE-ARE.

As we are constantly sewing garments and our workshop is not very large, on very exceptional occasions, delivery may be delayed because we do not have the garments made on schedule. In that case, we will contact you to confirm the exact date.

If you have made a pre-order purchase, check the indications of that product to know what will be the delivery date.

Western Europe and USA:

Shipments take between 3-7 days. Starting from the day after the order is placed.
Cost: calculated at checkout, as it depends on the country of destination.

Rest of the world:

Please consult us.

*When an order is rejected on delivery and returned to our warehouse, we will never refund the price of shipping, regardless of whether or not you received free shipping.

*In shipments outside the European Union or Canary Islands, we do not take charge of the payment of customs, tariffs, or any other tax. These must be paid by the final customer. If the order is returned to us for not having been accepted, we will deduct the charge from the return of the package.