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Changes and returns
All customers who purchase before quarantine and want to change or return will not be informed of the quarantine day from Sunday, March 15 to May 9 (we have started normal operation), but they must inform us of the return within 14 natural days.
For those who buy weapons during quarantine, the deadline is extended to May 23 (14 days after we start normal operations),But you must inform us within 14 natural days that you want to continue to return
Thank you for staying at home and supporting our online shopping
You have received your order, but are you not sure you want it? Don't worry, in Are.comyou 14 calendar days from when you receive it, change or return it, we accept it at our facilityno This means that any stage of change or return must be completed during this period. Including receiving items at our facilities No change or refund is allowed outside this period.
We only accept unused items. Don't cut the label until you know you want to keep the product. We suggest you try on your clothes quietly in front of a full body mirror to see what you're going to wear
On each product page of the online store, you can find advice and help on how to dress. We know that some people need a guidebook to understand how to give it to you (jeje), so we have video tutorials for you and our customer service so that you can contact us and understand your questions. We would be happy to offer you advice and help
**The entire accessories (jewelry, belts, headscarves, hats, bags, etc.) cannot be replaced or returned.
**Any accessories (jewelry, belt, jewelry, hat, handbag, etc.) on the website cannot be replaced or returned even if they are not in the accessories part.
**If you buy something in the tent, once we tell you that you can pick it up, calculate any changes or returns from 14 calendar days, because it's like you are at home, in the post office, in the neighborhood, etc.Because the relevant delivery has been completed.
**If there is a gift in your order that is detailed, it should also be returned when returning it.
**Orders purchased online and / or in physical stores may not be changed or returned at any point of sale in the UK courts.
**In exceptional circumstances, due to human error, the pledge you receive is in poor condition. You must notify us within 24 hours / 48 hours after receiving the pledge so that we can handle it. If such notice is not received, the enterprise department shall not take over.
** importantNote: if you have purchased a customized photochemical pledge, and the pledge is customized for you, it cannot be changed or returned.
**The collection of "summer treasure" bathroom in 2020 is in handkerchief, which is a supplement to the collection. We will give it to you when we buy it. If you decide to return the bathrobe, you have to return the handkerchief wrapped in it If not, a 100% refund is not possible, but the sale price of the subsidy - 14.95 euros - will be deducted.
If you buy a dress to make tie dye and you use ink, we won't be responsible for the clothes you wear This dress can't be returned or changed
change
Do you want to change your product? In Are.comYou can change any article to We received him 14 calendar days after receiving it In this period of time
If you want to change your article, you have two options:
One In our tent
-Another size or color, for which no extra payment is required, provided that they are intact and the library is in the store.
-Another article
Two From our website:
To do this Comment more than a month ago Change the size or color of the product you want.
In the process of handling returns, enter your customer account and accept any requests you want to return. Put all the changes and returns down, download and print the PDF file. You have to fill in it and input the package you sent us You can download it directly by pressing it here.
On the PDF form, you must fill in the following fields:
One Order number (order number) (EJ: 35; r1000)
Two Date of your order?
Three Add to each line the product you want to return Change code "9" to "9". (We would appreciate it if you could explain the reason for the change.)
When you fill in the paper, you have to input it into the package. The product you want to return is in the original state. It's important to include this form, because with it, we can know whether the return meets your requirements, so that we can finish the work We can't return without her.)
It is important that you make sure that you meet all the conditions so that we can complete the return before it is returned.
Once you get the original box Comment more than a month ago Protect him and send him to the following address c/La Safor 5，46940 Manises，Valencia，Spain.*Remember We don't charge freight. It must be delivered to us within 14 calendar days of receiving the order, and the box must be delivered to us under the same conditions of receiving the order, without enthusiasm or stickers.
*We suggest you send it to us by registered mail to make sure we receive it. Under no circumstances shall we be liable for any loss on the way to our facilities.
After receiving the package, we will check whether the package is in good condition and tell you whether we accept the refund, and then we will return the money to you in the same way as you paid.
We have to pay back now. It usually takes five to 14 days to appear in your account, depending on your bank
*Please remember that if you decide to send the goods to the right way of transportation, we will not accept the packages received and they will return them to you.
refund
Don't you like your shopping? no problem! In Are.comYou can return any order 14 calendar days after receipt Considering that in these 14 days, we have to receive him again in our facility..
If you want to return your things, you have two options:
One In our tent
If online shopping wants to return goods in department stores, you have to show the shopping vouchers you received in the mail. When shopping, your items have not been used, no price tag, no smell, no stain, etc. All of this is perfect, it will return your money to pay in the same way.
Two From our website:
To process a return, simply enter your customer account and accept the request you want to return. Put all the changes and returns down, download and print the PDF file. You have to fill in it and enter the package you sent us You can download it directly by pressing it here.
On the PDF form, you must fill in the following fields:
One Order number (order number) (EJ: 35; r1000)
Two Date of your order?
Three In each line, add the product you want to return, and add a code to explain why you returned the pledge. polyvinyl chlorideWe would appreciate it if you could explain why it was sent back.)
When you fill out the worksheet, you have to enter it into the package, which contains the products you want to return, according to the original status.It's important to include this form, because with it, we can know whether the return meets your requirements, so that we can finish the workWe can't return without her.)
It is important that you make sure that you meet all the conditions so that we can complete the return before it is returned.
Once you get the original boxComment more than a month agoProtect him and send him to the following addressc/La Safor 5，46940 Manises，Valencia，Spain.*RememberWe don't charge freight.It must be delivered to us within 14 calendar days of your receipt of the order, and the box must be delivered to us under the same conditions as you received the order, without enthusiasm or stickers.
*We suggest you send it to us by registered mail to make sure we receive it.Under no circumstances shall we be liable for any loss on the way to our facilities.
After receiving the package, we will check whether the package is in good condition and tell you whether we accept the refund, and then we will return the money to you in the same way as you paid.
We have to pay back now. It usually takes five to 14 days to appear in your account, depending on your bank
*Please remember that if you decide to send the goods to the right way of transportation, we will not accept the packages received and they will return them to you.
*If your order has a detailed gift, it should also be returned at the time of delivery.
Repayment
Once we receive the change or return at our warehouse, we will email you to confirm the correctness of the package and whether we accept the package. We will do it according to your payment method. Within 14 days, you will be reimbursed for all the items you return. For repayment, we will repay your money by bank transfer, so you must provide your account number to repay.