Have you received your order and you are not sure if you will keep it? Click here to proceed, or let me answer some questions that you may not have known before ☺️
- At THE-ARE we make both changes and returns. If you have received your order and you like it but the size does not suit you, we can make a change! Write to us at contact@the-are.com putting in the subject CHANGE and your order number. Thus, we will give you a discount code so that you can place the new order and not have to pay the shipping costs again. The previous order with the size you do not want, you will have to return it following the usual procedure that we tell you below as if it were a normal return.
* First free change applicable only for Peninsula and Balearic Islands.
** In purchases made with a reduced price, changes may be made but the change will not be free. It is a special promotion at greatly reduced prices and we cannot afford to bear the new shipping costs.
- If you have received your garment but do not know how to put it on (yes, we do, sometimes our garments should have an instruction manual 😂) write us by direct message on Instagram !! We have a lot of video tutorials on how to put on some clothes, so we will be happy to help you.
- If you have bought the garment online, you can also return it in one of our own physical stores (not El Corte Inglés).
I said, before making any return, write to us because we will be happy to help you with everything to make things easy for you and that you have your garment that we design with so much love and how much you are going to wear! 😍
Things to know:
- You have 14 calendar days from when you receive it to change or return it and we receive it at our facilities . This means that, within that period, any phase of the exchange or return must be completed. Including the receipt of the articles in our facilities. Outside of this period, no changes or returns will be accepted.
- We only accept items that have not been used. Do not cut the labels until you know that you are going to keep the product. We recommend that you try on the garments calmly in front of a full-length mirror and with the complete look of how you are going to wear it.
- On the page of each product in the online store, you can find advice and help on how to put on the clothes.
- Any accessory or accessory (jewels, belts, headbands, scarves, hats, bags, etc.) that appears on the web, even if it is not in the accessories section, cannot be exchanged or returned.
- Any combo (garments bought together such as bikinis), changes and returns must be for all garments. They cannot be separated. When requesting the exchange or return, all parts must be marked.
- If you have bought with store pickup, once we notify you that you can pick it up, they start counting 14 calendar days to make any change or return , since it is as if it were delivered at home, in a post office, in a neighbor, etc. where time begins to run, because the corresponding delivery has already been made.
- If your order had a gift as a detail, when making the return, it must also be returned or the cost of the gift will be deducted from the return.
- In the exceptional case in which by human error, you receive a garment in poor condition, it is mandatory to notify us within 24h / 48h from receipt of it so that we can manage it. In the case of not receiving such communication, the company will not be responsible.
- If you have bought a customized or made-to-measure garment, as it is made exclusively for you, this garment cannot be exchanged or returned.
- Remember that we are not responsible for the cost of shipping and that it must arrive within 14 calendar days from the date on which you received the order, and the box must arrive in the same condition that you received it, without jealousy or stickers.
- We recommend that you send it to us by certified mail to make sure that it has reached us. Since in no case, we are responsible for any loss on the way to our facilities.
- After receiving the package, we will check that it is in perfect condition and we will indicate that we have accepted or not the return and we will proceed to return the money by the same way you paid it. At every moment you will be informed of everything.
- The refund of the money will be made in the same form of payment in which they have been paid. It usually takes between 5 and 14 days for it to appear reflected in your account, depending on your bank. This period may be longer at Christmas, sales and promotions such as Black Friday, etc.
* Please note that if you decide to send us the items freight collect, we will not accept receipt of the package and it will be returned to you again.
In case you want to continue returning the product yes or yes ... click here to fill out the form and receive the information to do so.
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