Returns & Exchanges

Have you received your order and you are not sure if you will keep it? Let me first solve some doubts that perhaps you did not know ☺️

- AT THE-ARE we make both changes and returns. If you have received your order and you like it but the size does not suit you, we can make a change! Write to us at putting in the subject CHANGE and your order number. Thus, we will give you a discount code so that you can place the new order and not have to pay the shipping costs again. The previous order with the size you do not want will have to be returned following the usual procedure that we tell you below. * First free change applicable only for Peninsula and Balearic Islands.

- If you have received your garment but you do not know how to put it on (yes, we do, sometimes our garments should have an instruction manual😂) write us by direct message on Instagram !! We have a lot of video tutorials on how to put on some clothes so we will be happy to help you.

- If you have bought the garment online, you can also return it in one of our own physical stores (not El Corte Inglés).

*** In purchases made with a special price during the SOS action, changes may be made but the change will not be free. It is a special promotion at prices of cost or less and we cannot afford to bear the new shipping costs.

I said, before making any return write to us because we will be happy to help you with everything to make things easy for you and that you have your garment that we design with so much love and how much you are going to wear! 😍

In case you want to return it yes or yes ... here below I leave you all the info and the steps to follow:

You have 14 calendar days from when you receive it to change or return it and we receive it at our facilities . This means that, within that period, any phase of the exchange or return must be completed. Including the receipt of the articles in our facilities. Outside of this period, no changes or returns will be accepted.

We only accept items that have not been used. Do not cut the labels until you know that you are going to keep the product. We recommend that you try on the garments calmly in front of a full-length mirror and with the complete look of how you are going to wear it.

On the page of each product in the online store, you can find advice and help on how to put the clothes on. We know that some need an instruction manual to know how to put them on (hehe), that's why we have video tutorials that we put at your disposal, as well as our attention through our Customer Service channels so that you can contact us with any questions you may have. We will be happy to advise you and help you with everything you need!

Things to know:

** The entire accessories section (jewels, belts, tiaras, scarves, hats, bags, etc.) cannot be exchanged or returned.

** Any accessory or accessory (jewels, belts, tiaras, scarves, hats, bags, etc.) that appears on the web, even if it is not in the accessories section, cannot be exchanged or returned.

** If you have bought with store collection, once we notify you that you can pick it up, they start counting 14 calendar days to make any change or return, since it is as if it were delivered at home, at a post office, in a neighbor, etc. where time begins to run, because the corresponding delivery has already been made.

** If your order had a gift as a detail, when making the return, it must also be returned or pay the difference.

** Orders purchased online and / or in a physical store cannot be exchanged or returned at any El Corte Inglés point of sale and vice versa.

** In the exceptional case in which by human error, you receive a garment in poor condition, it is mandatory to notify us within 24h / 48h from receipt of it so that we can manage it. In the case of not receiving such communication, the company will not be responsible.

** IMPORTANT : If you have purchased a customized or made-to-measure garment, as it is made solely and exclusively for you, this garment cannot be exchanged or returned.

** If you have purchased a tie dye garment and used the inks, we are not responsible for how it looks on you. And the garment cannot be returned or exchanged.