Gift cards
Do you want to give a gift and you don't know what to choose?
The gift card is the best option because you get it right for sure! You pay an amount and whoever you give it to chooses what they want.
If you have any questions, check out the FAQ: 👇👇
How can I buy a gift card and where can I use it?
Pressing Buy gift card or from our website. Write "gift card" in the search engine (picture of a magnifying glass). Select the amount you want and click "add to cart". You will receive an email with your code with that amount, which you or the person you are sending it to can use from that moment, both in our online store and in our physical stores.
What happens if I lose my Gift Card email?
The gift card is a bearer document. THE-ARE will not replace the card if it is lost, stolen, misplaced or damaged. In any case, please contact us through our Customer Service channels to see if we can find a solution , as long as it does not appear anywhere that the code corresponding to your card has already been used.
Can I request a refund of the available balance or recharge it?
No, the gift card balance cannot be refunded or exchanged for money. And it won't be able to recharge either. In the event that you need to have more quantity on the Gift Card, you can buy another, the operation is exactly the same.
How can I use a Gift Card in THE-ARE (online store and physical store)?
On the web: Almost at the end of the purchase, on the right side you will see a box where it says gift card, there you must enter the number of your gift card. Once put, you will have to press the "Use" button to add and deduct that amount.
If you want to use it in our physical store, you can do so by showing the printed gift card or via mobile phone with the number and qr code to the clerk.
Can I exchange an item that I have been given as a gift?
Yes. You can exchange it for another item in the online store THE-ARE.com or in our physical stores. You have 14 calendar days from when the buyer receives or acquires the package.
In the event that you want to make a return, you will have to have the original ticket. If the purchase has been online, you have 14 calendar days from when you receive the package. And if it was purchased in a store, you have 7 calendar days.
If you want to make the change through the web you will have to do it as a regular return, and you have all the information indicated here: see.
How do I send the gift card to a friend?
You have to make the purchase with your data and we will send it to your email. Once you have received it, you can forward it to whoever you want. If you want to buy it and that person receives it physically, get in touch with us so that we can explain how to do it, so you will receive a very cute card with your code and a card explaining all the operation. * It will have the extra cost of shipping.
Can I return a gift card?
No, it is a credit that you buy and you can use for 365 days, but we cannot refund its amount.
What is the amount for which I can purchase a Gift Card?
We have made gift cards of various amounts: € 25, € 50, € 75, € 100 and € 200. Anyway, if you had another amount in mind, write to us before buying your gift card and we will generate one for you with the exact amount you want to give away. Remember that this amount cannot be less than € 25 !!
Do gift cards expire?
You can use your gift card for a full year: 365 days from the date of purchase. They will then expire and cannot be used.
