We are very proud to be able to design, develop and make all the garments in our workshop in Valencia, Spain. The city where we were born. Packages are also prepared from here and shipped all over the world!
All our designs start from scratch: an idea. The garments are inspired by you, by you. When designing our garments we think about what you are going to do, where are you going to go, how are you going to have fun, fall in love ... and we make the clothes so that you always go with the latest trends, comfortable and beautiful!
Yes!! We are very excited to open our first store in Valencia at C / Gracador Esteve, 9 (1 minute from Calle Colón in Valencia).
On May 17, 2018 we opened our Madrid store, at C / Hermosilla, 32 (in the Salamanca District)
As you ask us if we will open in more cities, you encourage us more and more to do so. We ask you to be patient because we hope to do it soon. We are already thinking about which will be the next opening !!
All orders leave from our workshop in Valencia, Spain. Our main destinations are Spain, Portugal, France, Italy, Germany and the United Kingdom. But you can order THE-ARE from anywhere in the world.
If you are from a corner of the world that does not appear in this list, please contact us to find out how to do it :)
The cost of shipping is calculated once you are placing the order and you have indicated the place to receive the products.
THE-ARE.com navigation languages are: Spanish and English. We will add more languages as we grow. Right now we are working on translating our store into French and Italian.
Currently, our customer service covers the following languages: Spanish, English, French and Italian.
Yes, but if there is any difference between the prices that appear on the Web, and those marked on the labels of the garments, the correct price will always be that of the labels.
Yes. Click here for more information.
Yes. You will have to indicate your name and surname in the store and show the purchase confirmation email where the order number will appear.
If an item is out of stock, you can request that we notify you when we replenish it. It's very easy: you just have to leave your email in the box that says " IT HAS BEEN SOLD OUT! Do you want us to notify you? ", Within the product you want. And so when it is available again, we will send you an e-mail notifying you. If we were not going to produce more, we would remove it from the web.
Yes, except in those products with artisanal processes in which there could be a slight difference in the finish.
If you have forgotten your password, you can recover it in the section My account> Have you forgotten your password ?. Fill in the fields and you will receive a new password.
Once you have placed your order, you will receive a confirmation email. If you don't receive it, check your spam box. If you cannot find it in that tray, please contact us through our online chat, by email at email@example.com or by phone +34 684 251 093 (Monday to Friday, from 10:00 to 18: 00) .
Yes. Access the "Orders placed" section of "Your Account" and you will be able to see the status of your order in real time.
In case you have placed the order as a guest, you can check its status and manage it from the confirmation email.
Yes. You can cancel your order by contacting our Customer Service department by chat, by email firstname.lastname@example.org or by calling +34 684 251 093 (Monday to Friday, from 10:00 to 18:00 ) as long as the process of preparing it has not started or it has already left our facilities.
You will have to tell us the name and surname from which the order was made, email, order number and the reason why you want to cancel the order.
THE-ARE.com only sells items in perfect condition, so if exceptionally, you receive a garment with a defect, contact our Customer Service department by chat, by email email@example.com or by calling at +34 684 251 093 (Monday to Friday, from 10:00 to 18:00) to offer you the best solution.
If on any occasion, by mistake, you receive an item that you have not ordered, we will solve it quickly. Get in touch with our Customer Service department by chat, by email firstname.lastname@example.org or by calling +34 684 251 093 (Monday to Friday, from 10:00 to 18:00), so that we can tell you the steps.
You can send us your questions or comments through the contact form available on our website, in our chat, by phone +34 684 251 093 (Monday to Friday, from 10:00 to 18:00), or by sending an e- mail to email@example.com .
In THE-ARE.com it is possible to make a purchase through the web as a guest, without having to create a user account in the online store.
From THE-ARE.com we recommend you have a user account, since it will facilitate the purchase by being able to save a book of preferred addresses, you will have a history of your orders, returns and invoices, as well as being able to follow your orders in real time.
Yes. You must call us at our customer service telephone number +34 684 251 093 (Monday to Friday, from 10:00 to 18:00) .
If you can only pay cash on delivery, contact our Customer Service by chat, by email firstname.lastname@example.org or by calling +34 684 251 093 (Monday to Friday, from 10:00 a.m. to 6:00 p.m. : 00) to place your order. * Keep in mind that this payment format does not allow you to benefit from any shipping cost promotion and that it has an extra cost.