Frequently Asked Questions

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Where are the garments made of THE-ARE?

We are very proud to be able to design, develop and make all the garments in our workshop in Valencia, Spain. The city where we were born. From here we also prepare the packages and send them all over the world!

All our designs start from scratch: an idea. The garments are inspired by you, by you. When designing our clothes we think about what you are going to do, where you are going to go, how you are going to have fun, fall in love... and we make the clothes so that you always wear the latest trends, comfortable and beautiful!

Can I find THE-ARE in a physical store?

Yes, we have physical stores and our own corners in El Corte Inglés, where we will be happy to assist you.

Click here and see where we are.

As you ask us if we will open in more cities you encourage us more and more to do so. We ask you to be patient because we hope to do it soon. We are already thinking about what will be the next opening!

In which countries can you buy online?

Our main destinations are Spain, Portugal, France, Italy, Germany and United Kingdom. But you can buy THE-ARE from anywhere in the world.

Read our shipping policies to learn more by clicking here. here.

In which languages can I request customer service?

Currently, our customer service covers the following languages: Spanish and English.

Are the prices of the online store and the physical points of sale the same?

Yes, but if there is any difference between the prices shown on the Web, and those marked on the labels of the garments, the correct price will always be the one on the labels.

Can I make an exchange or a return of an online order?

Yes, press herefor more information.

Can I make an exchange or a return in store of an order I have purchased online?

Yes, click here for more information.

Pre-order / On-demand

If you want to know what it means to buy in "pre-order" and in "on-demand", click on here.

Will we restock items marked "out of stock"?

If an item is out of stock, you can ask us to let you know when it is restocked. It's very easy: just leave your email in the box that says "OUT OF STOCK! Do you want to be notified?", inside the product you want. And then when it is available again, we will send you an e-mail letting you know. If we were not going to produce more, we would remove it from the web.

Will I receive the same product I see in the picture?

Yes, except for those products with handmade processes in which there could be a slight difference in the finish.

Is it possible to receive periodical information in my e-mail with the latest news and offers from the-are?

Yes, you just have to subscribe to the "NEWSLETTER" of the-are by filling out the form at the bottom of every page and you will receive information about the latest news, special discounts, editorials and events from the-are.

Can I unsubscribe from the the-are?

Yes, you can unsubscribe by clicking on the unsubscribe link at the bottom of each Newsletter, then enter your e-mail address and click on "UNSUBSCRIBE".

*Please note that the Newsletter unsubscription process can take up to 48 hours after the request.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the section My account > Forgotten your password? Fill in the fields and you will receive a new password.

How can I be sure that I have made a successful purchase?

Once you have placed your order, you will receive a confirmation email. If you don't receive it, please check your spam folder. If you don't find it in your spam folder, please contact us through our Customer Service department by clicking here. here.

Can I check the status of my order?

Yes, go to the "Orders placed" section of "Your Account" and you will be able to see the status of your order in real time.

If you have placed the order as a guest, you can check the status of your order and manage it from the confirmation email.

Can I cancel my order?

Yes, you can cancel your order by contacting our Customer Service department by clicking here. here as long as the preparation process has not started or the order has already left our facilities.

You will have to tell us the name and surname from which the order was placed, e-mail, order number and the reason why you want to cancel the order.

What should I do if I receive a defective item?

the-are.com only sells items in perfect condition, so if, exceptionally, you receive an item with a defect, please contact our Customer Service department by pressing here to offer you the best solution.

What should I do if I receive the wrong item?

If ever, by mistake, you receive an item that you did not order, we will fix it promptly. Please contact our Customer Service department by clicking here. hereso that we can tell you how to proceed.

Is my personal information confidential?

All information that you share with us is kept private and confidential with the-are for the development, fulfillment and execution of the purchase contract, fulfill your requests and provide you with information about the products. See all the details in our Privacy Policy.

How can I contact the Customer Service Department?

You can send us your inquiries by clicking here.

Do I have to register to buy online?

At the-are.com it is possible to make a purchase through the web as a guest, without the need to create a user account in the online store.

From the-are.com, we recommend you to have a user account, since it will facilitate the purchase by being able to save a book of preferred addresses, you will have a history of your orders, returns and invoices, as well as being able to track your orders in real time.

Can I place an order by phone?

Yes, you will need to call our Customer Service department by clicking on the following link here.