We are very proud to be able to design, develop and make all the garments in our workshop in Valencia, Spain. The city where we were born.From here the packages are also prepared and we send them all over the world!
All our designs start from scratch: an idea. The garments are inspired by you, by you. When designing our clothes we think about what you are going to do, where you are going to go, how you are going to have fun, fall in love ... and we make clothes so that you always go with the latest trends, comfortable and beautiful!
Yes!! We are looking forward to opening our first store in Valencia at C / Grabado Esteve, 9 (1 minute from Calle Colón in Valencia).
On May 17, 2018 we opened our Madrid store, at C / Hermosilla, 32 (in the Barrio de Salamanca)
As you ask us if we will open in more cities, you encourage us more and more to do so. We ask that you have patience because we hope to do it soon. We are already thinking about what the next opening will be !!
All orders leave from our workshop in Valencia, Spain. Our main destinations are Spain, Portugal, France, Italy, Germany and the United Kingdom. But you can order THE-ARE from anywhere in the world.
If you are from any corner of the world that does not appear in this list, contact us to find out how to do it :)
The cost of the shipments is calculated once you are ordering and you have indicated the place to receive the products.
THE-ARE.com navigation languages are: Spanish and English. We will be adding more languages as we grow. Right now we are working on translating our store into French and Italian.
Currently, our customer service covers the following languages: Spanish, English, French and Italian.
Yes, but if there is any difference between the prices that appear on the Web, and those marked on the garment labels, the correct price will always be that of the labels.
Yes. Press here, for more information.
Yes. You will have to indicate in the store your name and surname and show the purchase confirmation email where the order number will appear.
If an item is out of stock, you can request that we notify you when we replace it. It's very easy: you just have to leave your email in the box where it says "IT'S SOLD OUT! Do you want us to notify you?", within the product you want. And so when it becomes available again, we will send you an e-mail notifying you. If we were not going to produce more, we would remove it from the web.
Yes, except in those products with artisan processes in which there could be a minimal difference in the finish.
If you have forgotten your password, you can recover it in the section My Account & gt; forgot your password?. Fill in the fields and you will receive a new password.
Once you have placed your order, you will receive a confirmation email. If you don't receive it, check your spam folder. If you do not find it in that tray please contact us through our online chat, by email to email@example.com or by phone +34 684 251 093(Monday to Friday, 10:00 to 18:00).
Yes. Go to the "orders placed" section of "your account" and you will be able to see the status of your order in real time.
If you have placed the order as a guest, you can check the status of the order and manage it from the confirmation email.
Yes. You can cancel your orderby contacting our customer service department by chat, by firstname.lastname@example.org calling the +34 684 251 093 (Monday to Friday, 10:00 to 18:00)as long as the process of preparing it has not started or has already left our premises.
You will need to tell us the first and last name from which the order was made, Email, order number and the reason why you want to cancel the order.
THE-ARE.com only sells items in perfect condition, so if exceptionally, you get a garment with some tara, contact our customer service department by chat, by email email@example.com or calling the +34 684 251 093 (Monday to Friday, 10:00 to 18: 00) to offer you the best solution.
If on some occasion, by mistake, you get an item that you have not ordered, we will fix it quickly. Contact our customer service department via chat, email firstname.lastname@example.org or calling the +34 684 251 093 (Monday to Friday, 10:00 to 18: 00), so we can show you the steps.
You can send us your questions or comments through the contact form available on our website, our chat, phone +34 684 251 093 (Monday to Friday, 10:00 to 18: 00), or by sending an e-mail to email@example.com.
En THE-ARE.com it is possible to make a purchase through the web as a guest, without creating a user account in the online store.
From THE-ARE.com we recommend you have a user account, as it will facilitate the purchase by being able to save a preferred address book, you will have a history of your orders, returns and invoices, as well as being able to track your orders in real time.
Yes. You will need to call us at our customer service phone+34 684 251 093(Monday to Friday, 10:00 to 18:00).
If you can only pay in cash, please contact our customer serviceby chat, by email firstname.lastname@example.org or calling the +34 684 251 093 (Monday to Friday, 10:00 to 18:00)to place your order. * Please note that this payment format does not allow you to benefit from any shipping cost promotion and that it has an extra cost.