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Data and order modifications
To live the best experience at THE-ARE.com, it is best to register at the online store with your e-mail. This way you can access your personal data, order registration, wishlist and personal message center whenever you want. From your account, you can edit your data whenever you need it.
If you just placed an order, and when you check it, there's some data you want to modify, get in touch with us quickly! We're here to help you solve any queries. Note that we like to get orders to you as soon as possible, so if there is any data you need to modify, let us know as soon as possible so that we have a time frame to change it before preparing it and sending it.
How can I modify the access data to my account?
To modify the access data you have to log in to your account. In the ‘access data’ section you can modify the password and email address linked to your user.
You can also modify the address in the ‘send’ step of the purchase process, but the changes you make will not be saved for future purchases.
How can I modify the default delivery address on my account?
You have to access your account, the address book section, where you can add new addresses and modify or delete those you already have.
You can also modify the address in the ‘send’ step of the purchase process, but the changes you make will not be saved for future purchases.
How can I know I've made the order correctly?
Once you complete your order you will receive a confirmation email with the summary of your purchase. There you will find detailed items: the items you have purchased, the type of shipment you have selected for that order, the address where you will receive it and in the name of who is directed.
It is important that you check this information, especially that the type of shipment and delivery address are the right one to avoid delays.
In the event of not receiving the confirmation email, check that the email is correct and your spam tray. If you don't have it anywhere, contact us to confirm that the order is correct, or to send you a copy of the purchase ticket.
Can I modify my data once I have made my purchase?
If you have already made your purchase and want to make any modifications, you will need to notify us by any of our Customer Care channels as quickly as possible. No modification will be possible once the order has the status of ''Preparation'' or has been sent.
Can I add, delete or change items from an already placed order?
Yes, provided the preparation process has not begun or has been sent. Get in touch with us as soon as possible to do it.
Can I cancel my order?
Yes, you can cancel your order as long as the order has not been prepared or sent. Contact us by any of our Customer Care channels, preferably by phone which is the most immediate.
What can I do if my account is disabled?
Accounts are automatically disabled when incorrect access data is introduced several times. To access again you have to contact our Customer Care service.