Modification of data and orders

To modify the access data you have to log in to your account. In the "access data" section you can modify the password and the email address linked to your user.

You can also change the address in the "shipping" step of the purchase process, but the changes you make will not be saved for future purchases

You have to access your account, to the "address book" section, where you can add new addresses and modify or delete the ones you already have.

You can also change the address in the "shipping" step of the purchase process, but the changes you make will not be saved for future purchases

Once you complete your order you will receive a confirmation email with the summary of your purchase. There you will find details: the items you have bought, the type of delivery you have selected for that order, the address where you are going to receive it and the name of who it is addressed to.

It is important that you verify this information, especially that the type of shipment and the delivery address are correct to avoid delays.

In the case of not receiving the confirmation email, check that the email is correct and your spam tray. If you do not have it anywhere, contact us to confirm that the order is correct, or to send you a copy of the purchase receipt.

If you have already made your purchase and want to make any changes, you must notify us through any of our Customer Service channels as quickly as possible. It will not be possible to make any changes once the order has the status of '' Preparation '' or has been sent.

Yes, as long as the preparation process has not been started or shipped. Contact us as soon as possible to do so.

Yes, you can cancel your order as long as the order has not been prepared or shipped. Get in touch with us through any of our Customer Service channels, preferably by phone, which is the most immediate.

Accounts are automatically disabled when incorrect login details are entered multiple times. To be able to access again you have to contact our Customer Service.