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Modification of data and orders
To have the best experience at THE-ARE.com it is best to register in the online store with your e-mail. So you can access your personal data, order registration, wishlist and personal message center whenever you want. From your account, you can edit your data whenever you need it.
If you have just placed an order, and when reviewing it, there is any information that you want to modify, quickly get in touch with us! We are here to help you solve any query. Keep in mind that we like to send you orders as soon as possible, so if there is any information that you need to modify, let us know as soon as possible so that we have time to change it before preparing and sending it.
How can I modify the access data to my account?
To modify the access data you have to log in to your account. In the "access data" section you can modify the password and the email address linked to your user.
You can also change the address in the "shipping" step of the purchase process, but the changes you make will not be saved for future purchases
How can I change the default delivery address in my account?
You have to access your account, to the "address book" section, where you can add new addresses and modify or delete the ones you already have.
You can also change the address in the "shipping" step of the purchase process, but the changes you make will not be saved for future purchases
How can I know that I have placed the order correctly?
Once you complete your order you will receive a confirmation email with the summary of your purchase. There you will find details: the items you have bought, the type of delivery you have selected for that order, the address where you are going to receive it and the name of who it is addressed to.
It is important that you verify this information, especially that the type of shipment and the delivery address are correct to avoid delays.
In the case of not receiving the confirmation email, check that the email is correct and your spam tray. If you do not have it anywhere, contact us to confirm that the order is correct, or to send you a copy of the purchase receipt.
Can I modify my data once my purchase is made?
If you have already made your purchase and want to make any changes, you must notify us through any of our Customer Service channels as quickly as possible. It will not be possible to make any changes once the order has the status of '' Preparation '' or has been sent.
Can I add, remove or change items from an order that has already been placed?
Yes, as long as the preparation process has not been started or shipped. Contact us as soon as possible to do so.
Can I cancel my order?
Yes, you can cancel your order as long as the order has not been prepared or shipped. Get in touch with us through any of our Customer Service channels, preferably by phone, which is the most immediate.
What can I do if my account is disabled?
Accounts are automatically disabled when incorrect login details are entered multiple times. To be able to access again you have to contact our Customer Service.
